SUPPORT
Invest for Excel® Product Support and HelpDesk FAQ
How do I deactivate a license?
When you want to move the license to another computer, or to another user. Or when you want to change from test version to real version, or you are upgrading your license. In all these cases you need to deactivate the current license first, before activating the new one. You can find the instruction in the pdf document below. In case of problems, please don't hesitate to contact LeapFrog Consult or DataPartner support. We can also deactivate your license online.
Buttons lose places in Invest for Excel
The fix is to run the "Arrange Buttons" function found in the "Format" menu of Invest for Excel.
I’ve installed Invest for Excel. How do I run it?
Invest for Excel is installed under “DataPartner” in your Start menu. You’ll need to run Invest for Excel by going to Start > DataPartner > Invest for Excel
Can Invest for Excel be used on a Mac?
At the moment, Invest for Excel is not supported on Mac computers, however, there is a way to run it on Mac using virtualized Windows. If virtualization software like "Parallels Desktop for Mac" is used, it is possible to run both Mac and Windows apps consistently in the same user interface environment (using "Coherence mode"). It requires some efforts to set up, but once it is ready - it is very easy to use. Please click the linked picture below for a detailed guide about setting up virtualized environment to run Invest for Excel on a Mac.
How do I download from the website
- Click the Download button at the top-right corner on the page
- Fill out the information needed
- Click Continue to proceed to the download page
- Click on the download link
- The browser will open a download dialog. Click Run the software from it's current location.
- Follow the installation dialog
- You’ll need to run Invest for Excel by going to Start > DataPartner > Invest for Excel
Note! Invest for Excel uses macros. Allow the use of the macros by selecting "Enable macros" when you start the software. (For more information on Macro security, please read "Why does Invest for Excel not start?" below.)
When installing Invest for Excel, setup gives an error about write permissions
You have to log in as a system administrator in order to install Invest for Excel® for all users. If you have no administrator rights for the computer, you can still install Invest for Excel to a directory under My documents.
Invest for Excel doesn't start Note! Invest for Excel® uses macros. Allow the use of our macros by selecting "Enable macros" when you start the program. DataPartner macros are digitally signed so if you accept DataPartner as a trusted publisher (select "Always trust macros from this publisher"), the enable macros screen is no longer shown at program startup.
The trial version's 30-day trial time has expired
Please contact DataPartner HelpDesk.
I have lost the Control number for Invest for Excel
Please contact DataPartner HelpDesk.
What is Maintenance Agreement
The Maintenance Agreement includes new versions of Invest for Excel®, keeping the software up-to-date and support. Invest for Excel® is constantly developed based on user feedback and to reflect changes in legislation and reporting standards. The agreement is valid one year at a time, unless it is withdrawn at least one month before the end of the agreement period.
Whenever you need assistance - For all our registered customers with valid maintenance agreement we offer technical support services through DataPartner HelpDesk.
Invest for Excel macros stop working when I save the file
You have to save the file as a .xlsm file (Macro enabled workbook) for the macros to work.
Why doesn't Invest for Excel start?
Invest for Excel uses macros. Allow the use of macros for Invest for Excel when you start the program. You may also have to check Excel settings. In Microsoft Excel 2010, 2013 and 2016 select File tab > Options button > Trust Center tab > Trust Center Settings button. >Macro Settings> Disable all macros with notification (Enable macros on use). In Microsoft Excel 2007 select “Office Button-Excel Options-Trust Center-Trust Center Settings…- Macro Settings- > Disable all macros with notification” (Enable macros on use).
Having a Mac Computer/Laptop Only?
While Invest for Excel® is not yet supported natively on a Mac (Microsoft Excel for Mac), it can be run on a Mac computer using virtualization technology such as Parallels Desktop for Mac. Click on the button below to find out how.
Product Support
Support HelpDesk - Finland
Do you need support? We are ready to provide a quick and accurate response to your questions. The HelpDesk works from Monday to Friday during office hours 9:00 - 17:30 (Finnish timezone; +3h GMT).
For local time, please visit The World Clock page: https://www.timeanddate.com/worldclock/
Helpdesk Contact Info Phone: +358-19-54 10 115 E-mail: support@datapartner.fi
Activate/Deactivate your Invest for Excel®
How to activate/deactivate your Invest for Excel? License Activation has never been easier! Activate your license online or offline, or deactivate it effortlessly.
Product Support - Canada
For Invest for Excel® product support in Canada, please email at: info@investforexcel.ca
Your email will be responded within 24 hours.
Copyright © 2023 LeapFrog Consult - All Rights Reserved.
Powered by GoDaddy
